Business Development: Responsible for new business creation, increasing client-base, expansion of territory assigned and the profitability of the organisation. Role includes monitoring, controlling and driving improvement to position the deliverables as per the required results in the business plan. Responsible for meeting the assigned volume and revenue targets, identifying prospective clients, assessing business potential and converting them into customers. Includes identifying prime customers and building relationships with the aim of deepening the business. Business Intelligence: Responsible for development and mapping of the assigned territories and customers as well as understanding competition activities and being up to date with market intelligence influence. Role includes negotiating development projects with clients by leveraging relationships formed with key parties in the client organization and understanding domestic customers and their businesses. Client & Relationship Management: Responsible for ensuring that sales team provides rate quotations, offers (where applicable), tariff related changes, etc. to clients as per the set authority limits. Includes managing and ensuring outstanding payments wherein the credit and collection issues are well within the specified targets Tasks include analyzing and understanding business trends, maintaining a direct interface with customers with relation to communicating market related activities of warehousing & distribution and ensuring all client queries are answered by phone / fax / mail as per the agreed timelines. Responsible for working with operations team to ensure that performance is satisfactory and up to date. Duties include ensuring that contractual obligations are correctly stated and communicated clearly to clients and are understood by internal stakeholders (e.g. customer service, operations, finance desks). Responsible for preparing and updating client profiles while managing the expectations of the management and acting as a good ambassador of the organization.
